Returns Policy

Return policy OKKYLINE

Exchange within 14 days

We strive for 100% satisfaction with our customers. If you are not completely satisfied with your purchase, we offer you the option to exchange the item within 14 days of receipt, provided the product is in the same condition as you received it and is unopened.

Conditions for Exchange:

Within 14 Days: You have 14 days after receiving your order to contact us and indicate your intention to exchange the item.

Unopened and in Original Condition: The product must be unopened and in the same condition as you received it. Our returns department reserves the right to inspect exchanges and refuse the exchange process if these conditions are not met.

How to request an Exchange:

1. Contact us within 14 days of receiving your order at Okkyline1@gmail.com.

2. Give us your order number and the reason for the exchange.

3. Our customer service team will provide you with further instructions regarding the returns process.

Postage costs:

The costs for returning the product are at your expense, unless the product is defective or damaged upon receipt.

Contact information:

For questions about our returns policy or to request an exchange, please contact us at Okkyline1@gmail.com

Thank you for shopping at Okkyline!